Enrolment Support Officer

Job No: CTG167
Location: Brisbane, QLD


As a distinguished brand in aged care training and education throughout Queensland, Royal College of Healthcare, a Registered Training Organisation (RTO), is most renowned as a leading provider in high quality training solutions to address today’s and tomorrow’s demands.

Our philosophy of teamwork, innovation and consultation have ignited our current business grow. And it’s no better time to be in the Health & Community Services sector, currently Australia’s #1 growth industry!


We are looking for a customer service focused Enrolment Support Officer to join our passionate team on a Full Time basis.

Reporting to the State Sales Manager, you will act as a first point of contact for all of our incoming enquiries for internal and external clients, and ensure that enrolment paperwork is completed.

The duties of this role include, but are not limited to;

  • Responding to all incoming enquiries received via telephone, website and email
  • Distributing, collecting and following up on enrolment paperwork
  • Liaising with students to ensure that paperwork is submitted on time
  • Confirming student induction times and attendance
  • Maintaining the CRM system for course enquiries

Our selection criteria for this position;

  • Minimum 2 years’ experience within a sales/customer service based role
  • Excellent communication, interpersonal and negotiation skills
  • Intermediate skills in MS Office
  • Previous experience or knowledge of the RTO sector and funding guidelines (desirable)

Make your mark on this exciting role today by submitting both a cover letter and resume highlighting how you meet our selection criteria, and why we should select you as the successful candidate.

Applications close 25th June, 2017.

Should you have any questions please contact Jaimee on (03) 9516 6662.

Royal College of Healthcare is an equal employment opportunity employer.

Royal College of Healthcare is committed to the safety, wellbeing and inclusion of all children, including those with a disability and culturally diverse backgrounds.

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